Terms of service

Terms of service

Last updated: 26 March 2026


Overview

This website is operated by HAUS OF ZAZA LTD, a company registered in England and Wales (Company No. 15117466), with its registered office at 128 City Road, London, EC1V 2NX ("we", "us", "our").

By visiting our store and/or purchasing from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any Services. Any new features or tools added to the store shall also be subject to these Terms.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform through which we sell our products and Services to you.

Section 1 — Eligibility

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any applicable laws in your jurisdiction. A breach of any of these Terms will result in immediate termination of your access to the Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed using the same customer account, credit card, billing address, or shipping address.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

Section 3 — Geographic Restrictions

We do not accept orders shipping to the United States or Canada. Orders to these destinations cannot be completed at checkout. We reserve the right to cancel any order that we reasonably believe is intended for delivery to a restricted destination, including via freight forwarders or third-party consolidators, and to issue a full refund in such cases.

Section 4 — Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time without notice.

Section 5 — Products, Pricing, and Availability

Certain products may be available exclusively online through our website and may have limited quantities. All sales are subject to our Return & Refund Policy.

We have made every effort to display product colours and images as accurately as possible. We cannot guarantee that your device's display will accurately represent all colours.

Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We shall not be liable to you or any third party for any modification, price change, or discontinuance of any product or Service.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

Section 6 — Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account information, including email address and payment details, so that we can complete your transactions and contact you as needed.

For details regarding cancellations and refunds, please review our Return & Refund Policy.

Section 7 — Intellectual Property

All products sold through HAUS OF ZAZA are original works protected by copyright, design rights, and/or other intellectual property rights belonging to their respective designers and/or HAUS OF ZAZA LTD. The purchase of a product confers no licence to:

  • reproduce, copy, or distribute the product design;
  • photograph or film the product for commercial purposes without our express written consent;
  • create derivative works based on any product design.

HAUS OF ZAZA is a trademark of HAUS OF ZAZA LTD (UK trademark application pending). Unauthorised use of our name, marks, or visual identity is prohibited.

All other content on this website — including text, photography, graphics, and layout — is the property of HAUS OF ZAZA LTD and may not be reproduced without express written permission.

Section 8 — Third-Party Links and Tools

Certain content or Services available via our website may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites, and we do not warrant and will not have any liability for any third-party materials, products, or services.

We may provide access to third-party tools over which we have no control. Such tools are provided "as is" and "as available" without any warranties or conditions. Any use of optional tools is entirely at your own risk.

Section 9 — User Submissions

If you send us creative ideas, suggestions, feedback, or other submissions (whether online, by email, or otherwise), you agree that we may use such submissions without restriction, without compensation, and without obligation to maintain confidentiality. We are not obligated to respond to any submission.

You agree that your submissions will not violate any third-party right, including copyright, trademark, privacy, or personality rights, and will not contain unlawful, abusive, or obscene material.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information at any time without prior notice, including after you have submitted your order.

Section 12 — Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

  • for any unlawful purpose or to solicit others to perform or participate in unlawful acts;
  • to violate any applicable international, national, or local laws or regulations;
  • to infringe upon or violate our intellectual property rights or those of others;
  • to harass, abuse, defame, discriminate against, or intimidate any person;
  • to submit false or misleading information;
  • to upload or transmit viruses or any other type of malicious code;
  • to collect or track the personal information of others;
  • to spam, phish, pharm, spider, crawl, or scrape;
  • to interfere with or circumvent the security features of the Service.

We reserve the right to terminate your use of the Service for violating any of these prohibitions.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered through it are, except as expressly stated, provided "as is" and "as available" without any representation, warranty, or condition of any kind.

To the fullest extent permitted by applicable UK law, HAUS OF ZAZA LTD, its directors, officers, employees, agents, contractors, and suppliers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, loss of data, or replacement costs — arising from your use of the Service or any products procured through it.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable UK law, including the Consumer Rights Act 2015.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless HAUS OF ZAZA LTD and its directors, officers, employees, affiliates, agents, contractors, and suppliers from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

Section 16 — Termination

These Terms are effective unless and until terminated. You may terminate these Terms at any time by ceasing to use our Services. We may terminate your access at any time if, in our sole judgment, you have failed to comply with any provision of these Terms. Obligations and liabilities incurred prior to termination shall survive termination.

Section 17 — Entire Agreement

These Terms, together with our Return & Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and HAUS OF ZAZA LTD and govern your use of the Service, superseding any prior agreements, communications, or proposals between us. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Section 18 — Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection law in your country of residence requires otherwise.

We are committed to resolving disputes fairly and efficiently. In the event of a dispute that cannot be resolved directly, we are willing to engage in mediation before pursuing litigation. We do not currently subscribe to an approved Alternative Dispute Resolution (ADR) scheme, but we will engage in good faith with any reasonable dispute resolution process. For customers based in the EU, the European Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

Section 19 — Changes to These Terms

We reserve the right to update or replace any part of these Terms at our sole discretion by posting changes to this page. Your continued use of or access to our website following the posting of changes constitutes acceptance of those changes. You can review the current version of these Terms at any time at this page.

Section 20 — Contact

Questions about these Terms of Service should be directed to:

HAUS OF ZAZA LTD

128 City Road, London, EC1V 2NX, United Kingdom

contact@hausofzaza.com

Company registered in England and Wales — Reg. No. 15117466

VAT Registration No. GB448902861